---
title: Customer Communication Management (CCM) Defined | Venture Solutions
description: Customer communications management (CCM) is defined as the process of organizing content creation, delivery, archival, and retrieval of communications. Understand strategies, tools, and best practices to optimize your communications.
---

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# [Customer Communication Management (CCM) Defined | Venture Solutions ](https://venturesolutions.com/resources/ccm-defined)

 Written by [Mark Lammers](https://venturesolutions.com/resources/author/mark-lammers) | June 18, 2024

[View full post](https://venturesolutions.com/resources/ccm-defined)

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