Venture Solutions offers a full suite of customer communication management (CCM) solutions for healthcare organizations. We work with you to leverage omni-channel delivery tools for personalized, effective print and digital member communications. Our industry-leading experts actively track niche healthcare trends and best practices so they can offer knowledgeable recommendations for your growing CCM enterprise.
From electronic billing statements to simplified payment portals, member IDs, welcome kits, EOBs, ANOCs, and other letters and forms, we offer a full suite of omni-channel communications solutions for healthcare providers. Our solutions can consolidate data from multiple healthcare sources, all within a single portal. Monitor communications at every stage, create new letters and correspondence, and even deploy synchronized communications across all available channels through Venture Access™.
To make your print programs as efficient and cost-effective as possible, you need a CCM solutions provider with the latest in print and mail solutions for healthcare organizations. Venture Solutions’ secure CCM framework is equipped with cutting-edge equipment to produce all your print communications as part of an effective omni-channel customer communications strategy for the healthcare industry.
Many of our healthcare clients have partnered with Venture Solutions to create landing pages, provider billing payment portals, online member processes, and smart forms in addition to our data services and document composition solutions. Our solutions empower you to develop a comprehensive communications strategy for healthcare, allowing you to engage with members online while reducing call center volumes.
Personalized and interactive communications for healthcare members are the latest trend in CCM for healthcare providers. Venture Solutions has proven success with clients who have implemented dynamic content, accessible PDFs, and personalized video for their healthcare communications.
Years in Business
Average Client Tenure
Annual Printed Communications
Clients in Healthcare
1 Omni-Channel Delivery Strategies That Work
Whether you would like to drive up e-adoption rates or need a backup for when paperless statement delivery fails, Venture Solutions’ print and digital delivery channels work in harmony with each other to create an engaging and effective member experience. You can rely on the deep industry expertise of our team and reap the benefits of using CCM in healthcare with a dependable partner.
2 Intelligent Print and Mail Driven by Data
Our highly advanced data processing and intelligent production capabilities ensure every mailing is accurate and of the highest quality. As a top-tier CCM solution provider, we can perform rigorous analysis to ensure mailing address hygiene so you can stop sending communications into the abyss and reduce costs from returned mail.
3 More Relevant Messaging to Strengthen Relationships
Rules-based dynamic content tailors each member communication to cover all the relevant information related to their plan. Content can better reflect the status of their coverage and include any specific information that may not apply to an entire mailing group. Our communications strategies for managed care and healthcare companies are built to drive ROI, improve member experience, and strengthen response rates. Personalized messaging signals to members that they are more than an ID number in your database — they can trust you to deliver services specific to their needs.
4 Digital Delivery with End-to-End Security
Our solutions and industry experts are here to help you securely manage member data and business assets. Deliver links to electronic EOBs, statements, welcome kits, ANOCs, and other notices via SMS text, email, or personalized video. With API integrations to connect Venture Access™ with your own member portal, implementing secure, digital customer communications in the healthcare industry couldn't be simpler.
5 Greater Flexibility and Compliance Monitoring
CCM service for the healthcare industry depends on compliance, best practices, and scalability. Members require communications that are as accessible, up to date, and personalized as possible. This requires a platform with extensive, fully optimized data input and output capabilities to enable seamless workflow automation, while also allowing human intervention as needed. Our reporting analytics give you a comprehensive view of your communication programs for fully self-service compliance monitoring specific to healthcare, all from a single platform.
"Our Venture Solutions account managers have been working with us for many years. It feels like they are part of our team."
SVP of Operations—Managed Healthcare Client
"Venture Solutions is doing great at meeting all of our needs in a timely fashion. Quick responses, clear communication, easy transfer of data process. Love working with our reps! It is very easy to communicate with both of them and they are always there to help and offer solutions when needed. These two make a fantastic team!"
VP of Operations—Large University Medical Provider
"Our Sales rep and support staff are the BEST! It is safe to say that without them, we wouldn't be as satisfied as we are."
Director of Procurement—Large Healthcare Provider Client
“Venture team has been a great strategic partner. One that I can always count on to help us through rough situations.”
Manager – Large Healthcare Client
“I can trust that when I deliver our material requests to the Venture team they will deliver quality work in a timely manner.”
Manager – Large Healthcare Client
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