Customer Communications Management (CCM) Solutions for the Healthcare Industry

Whether you would like to drive up e-adoption rates or need a backup for when paperless statement delivery fails, Venture Solutions’ print and digital delivery channels work in harmony with each other to create an engaging and effective member experience. You can rely on the deep industry expertise of our team and reap the benefits of using CCM in healthcare with a dependable partner.

Our highly advanced data processing and intelligent production capabilities ensure every mailing is accurate and of the highest quality. As a top-tier CCM solution provider, we can perform rigorous analysis to ensure mailing address hygiene so you can stop sending communications into the abyss and reduce costs from returned mail.

Rules-based dynamic content tailors each member communication to cover all the relevant information related to their plan. Content can better reflect the status of their coverage and include any specific information that may not apply to an entire mailing group. Our communications strategies for managed care and healthcare companies are built to drive ROI, improve member experience, and strengthen response rates. Personalized messaging signals to members that they are more than an ID number in your database — they can trust you to deliver services specific to their needs.

Our solutions and industry experts are here to help you securely manage member data and business assets. Deliver links to electronic EOBs, statements, welcome kits, ANOCs, and other notices via SMS text, email, or personalized video. With API integrations to connect Venture Access™ with your own member portal, implementing secure, digital customer communications in the healthcare industry couldn't be simpler.

CCM service for the healthcare industry depends on compliance, best practices, and scalability. Members require communications that are as accessible, up to date, and personalized as possible. This requires a platform with extensive, fully optimized data input and output capabilities to enable seamless workflow automation, while also allowing human intervention as needed. Our reporting analytics give you a comprehensive view of your communication programs for fully self-service compliance monitoring specific to healthcare, all from a single platform.