Customer Communications Management (CCM) Solutions for the Healthcare Industry

Whether you would like to drive up e-adoption rates or need a backup for when paperless statement delivery fails, Venture Solutions leverages print and digital delivery channels that work in harmony with each other to create an engaging and effective member experience. You can rely on the deep industry expertise of our team and reap the benefits of using CCM solutions from a dependable partner.

Our highly advanced data processing and intelligent production capabilities ensure every mailing is accurate and of the highest quality. As a top-tier CCM solution provider, we can perform rigorous analysis to ensure mailing address hygiene so you can stop sending communications into the abyss and reduce costs from returned mail. Reporting analytics give you a comprehensive view of your communication programs for fully self-service regulatory compliance monitoring.

Rules-based dynamic content tailors each member communication to cover all the relevant information related to their plan. Content can better reflect the status of their coverage and include any specific information that may not apply to an entire mailing group. Personalized messaging signals to members that they are more than an ID number in your database and that they can trust you to deliver services specific to their needs.

Deliver links to electronic EOBs, statements, welcome kits, ANOCs, and other notices via SMS text, email, or personalized video. These paperless communications are viewable through your own member portal via API integration with Venture Access™.