Customer Communications Management (CCM) Solutions for the Insurance Industry

Whether you would like to drive up e-adoption rates or need a backup for when paperless statement delivery fails, Venture Solutions leverages print and digital delivery channels that work in harmony with each other to help insurers deliver a better customer experience. You can rely on the deep industry expertise of our team and reap the benefits of using CCM solutions from a dependable partner.

Our highly advanced data processing and intelligent production capabilities ensure every mailing is accurate and of the highest quality. As a top-tier CCM solution provider, we can perform rigorous analysis to ensure mailing address hygiene so you can stop sending communications into the abyss and reduce costs from returned mail. Reporting analytics give you a comprehensive view of your communication programs for fully self-service compliance monitoring.

Deliver links to electronic statements, policy documents, welcome kits, claim letters, and other notices via SMS text, email, or personalized video. Implementing a secure, digitally transformed customer communications strategy in the insurance industry is simple with paperless communications made viewable through your own customer portal via API integration with Venture Access.

Rules-based dynamic content tailors each customer communication to cover all the relevant information related to their policy. Content can better reflect the status of their coverage, specific agent communications, and include any specific information that may not apply to an entire mailing group. Personalized messaging signals to policy holders that they are more than a policy number in your database and that they can trust you to deliver services specific to their needs.