Customer Communications Management (CCM) Solutions for the Media & Communications Industry

From design to delivery, Venture Solutions offers a full suite of customer communication management (CCM) services for the media and communications industry. We work with you to leverage multi-channel delivery tools for personalized, effective print and digital customer communications. Our industry-leading experts actively track industry trends and best practices within the media industry, so they can offer knowledgeable recommendations for your growing communications enterprise.

How CCM Works in the Media & Communications Industry

Digital Solutions

From electronic statements, bills, notices, and forms, to welcome kits, IDs, and annual renewals, we offer a full suite of multi-channel communications solutions for the media and communications industry. Our solutions can consolidate data from multiple platforms, all within a single portal. Monitor communications at every stage, create new letters and correspondence, and even deploy synchronized communications across all available channels through Venture Access™.

Print & Mail

To make your print programs as efficient and cost-effective as possible, you need a CCM solutions provider with the latest in print and mail solutions for media and communications organizations. Venture Solutions’ secure CCM framework is equipped with cutting-edge equipment to produce all your print communications as part of an effective multi-channel customer communications strategy for the media and communications industry.

Web Development

Many of our media and communications clients have partnered with Venture Solutions to create landing pages, simplified payment portals, online customer processes, and smart forms in addition to our data services and document composition solutions. Our solutions empower you to develop a comprehensive communications strategy, allowing you to engage with members online while reducing call center volumes.

Personalization

Personalized and interactive communications are the latest trend in CCM for media and communications organizations. Venture Solutions has proven success with clients who have implemented dynamic content, accessible PDFs, and personalized video for their customer communications.

The Numbers Speak for Themselves

Years in Business

10 Years

Average Client Tenure

1 Billion

Communications Delivered Annual

15%

Clients in Media & Communications

How Venture Solutions’ CCM Solutions Can Help in the Media & Communications Industry

1 Multi-Channel Delivery Strategies That Work

2 Intelligent Print and Mail Driven by Data

3 Digital Solutions with End-to-End Security

4 Faster Payments and Stronger Customer Relationships

5 Greater Flexibility and Compliance Monitoring

What Our Clients Say

"Our account manager knows our business. Our quarterly business reviews have transformed into critical strategic planning sessions to find efficiencies and cost savings. Having a dedicated account team has made a big difference for our business."

VP of Operations-Media Client

"Improving our customer payment cycle times has been a major focus for us. Venture Solutions was able to make changes to our document composition, delivery methods, and pay options to support this."

VP of Operations-Communications Client