Challenge: A nationally recognized healthcare company manages an extensive correspondence catalog requiring annual updates before distribution. They wanted to leave behind their time-consuming revision process and use a modern approach to sending letters, directories, LIS Riders, and EOC summaries to members.
Solution: Venture Solutions implemented a multi-channel communication strategy, including print and digital communications, enhanced by our Clear™ Optimize process that identifies, consolidates, and standardizes content for efficiency.
Result: The provider achieved a 48% reduction of global content, resulting in fewer templates to manage, improved efficiency with universal edits, faster implementation with self-service document management, reduced cost, and improved user experience.
Challenge: A global healthcare provider needed to ensure timely and secure delivery of member communications while improving program automation, optimizing postage, and controlling production costs.
Solution: Venture Solutions streamlined the providers' member communications by integrating them into a comprehensive Customer Communication Management (CCM) system. This system serves as a centralized platform for managing all communications, content approvals, business rules, and production.
Result: By leveraging Venture Solutions' expertise, the client effectively centralized their communication processes, resulting in faster turnaround times, optimized postage, improved cost efficiency, and exceptional customer service.
Proven Network Capacity & Capability
0
+
Client Partnerships
0
B+
Pieces Produced Annually
0
%
Fulfillment Standards
1
/7
Operations in Peak Periods
Experience You Can Trust
Venture Solutions maintains industry certifications that validate our expertise and confirm our commitment to excellence, providing high-quality, reliable service you can count on to protect your customers' PII & PHI data. Our certifications and compliance standards include:
ISO 9001:2015 | SSAE 18 SOC 2 Type II | FISMA | HITRUST | FDA | IRS | G7® | HIPAA
"The Venture team has been a great strategic partner. One that I can always count on to help us. I trust that when I deliver requests, they will deliver quality work in a timely manner. "
Medicare Enrollment & Fulfillment Manager
Nationally Recognized Health Plan Company
"Our Venture Solutions account managers have been working with us for many years. It feels like they are part of our team."
SVP of Operations
Managed Healthcare Client
“Venture team has been a great strategic partner. One that I can always count on to help us through rough situations.”
Manager
Large Healthcare Client
“I can trust that when I deliver our material requests to the Venture team they will deliver quality work in a timely manner.”
Manager
Large Healthcare Client
Ready to transform your member communications?
Contact Venture Solutions today to learn how our secure, compliant, and efficient solutions can help you stay ahead in the healthcare industry.
