Challenge: A nationally recognized healthcare company manages an extensive correspondence catalog requiring annual updates before distribution. They wanted to leave behind their time-consuming revision process and use a modern approach to sending letters, directories, LIS Riders, and EOC summaries to members.
Solution: Venture Solutions implemented a multi-channel communication strategy, including print and digital communications, enhanced by our Clear™ Optimize process that identifies, consolidates, and standardizes content for efficiency.
Result: The provider achieved a 48% reduction of global content, resulting in fewer templates to manage, improved efficiency with universal edits, faster implementation with self-service document management, reduced cost, and improved user experience.
