Whether it’s a monthly mortgage or bank statement, a quarterly investment statement, or an annual escrow statement, these documents are the bedrock of transactional communication with each industry.
In an era of digital documents and regulatory reporting, statements are often delivered alongside other relevant documents such as invoices, policies, confirmations, explanation of benefits, and collection letters.
Statements, particularly those scheduled annually, are sometimes mailed with a reimbursement, payout check, or a tax form. These documents have highly personal and sensitive information that must be perfectly matched with the statement.
During the digital transformation of communication over the past twenty years, the staying power of the paper document for high profile communications hasn’t changed. Nonetheless, statements in a digital format have also become a necessary part of business communication alongside its print counterpart.
With increasing mailing costs, many companies have started incorporating some marketing material into their statement mailing, sometimes as an accompanying document or variable targeted messaging on the statement itself. A top-tier statement program will have the ability to accommodate these types of communication.
Pre-Production Processing
Pre-production is comprised of input data processing, page composition of the statement, and output file generation for all delivery channels. As turn times required by statement production can be as quick as 24 hours, the steps must be fully integrated and automated.
Omni-Channel Deployment
Driven by customer preference and government mandates, statement delivery channels include print & mail, email, mobile, and online e-statement viewing. They must be composed, produced, and delivered in full alignment with one another.
Change Management
As regulatory policies and internal communication strategies are constantly changing, document content, layout, and data fields can be just as variable, sometimes changing from month to month. These changes must be quickly implemented, tested, and tracked for future reference.
Content Management
The purpose of transactional communication is to deliver communications that the customer can easily engage with and respond to. In order to create communications that are understandable, relatable, and accommodating, businesses must have systems in place in ensure their clarity.
Our statement print and mail solutions are leading the cutting edge within the CCM industry. We continually invest in our technology, people, and solutions to create excellence for the next generation, particularly their digital components.
