In the past 4–6 weeks, we have seen great progress in service levels and equipment uptime. Downtime has decreased in excess of 75% compared to previous rates. As a precaution, we are keeping both Fort Worth and Arden Hills “red” on the Canon scorecard to ensure we keep focus on those facilities. Sacramento, Grove City, and Charlotte are all “green.”
Since our discussions with Canon’s support leaders earlier this fall, there have been clear improvements in service escalation, response, and parts management. Canon is utilizing a version of the A3 root cause analysis and corrective action process, at our request.
Colorstream/I300 parts supply has increased across the country with an additional 40 SKUs now in stock. Since September, Canon parts inventory levels are up four-fold. They have added forward stocking locations and increased inventories by 30% in those locations. Overall, Canon has spent in excess of $1.5M increasing their parts supply levels compared to a couple of months ago.
In Fort Worth, shared maintenance training has begun to further improve escalation and response when needed. Canon is adding service training instructors to lead the improved training curriculum for new hires. We have seen 50% improvement in the past 90 days, however there are still roles needing to be filled: three in the Twin Cities and two in DFW.
This is significant progress from last quarter. We continue to track these areas daily and hope to see further improvements into the new year.
