Statements and invoices are the bedrock of transactional communication, with each industry using them to fulfill their unique revenue collection and reporting needs. These communications can be regular, like monthly mortgage statements or quarterly investment statements, or situational, like a healthcare invoice following an explanation of benefits.
The letter, whether print or digital, remains a ubiquitous and critical communication vehicle with the customer. It can be used for a wide range of uses such as welcoming a new customer, describing a systematic change new policy or regulation, or a denial of service.
Different industries have critical communications unique to them – policies and contracts in the insurance industry, EOBs in healthcare, and trade confirmations in wealth management and banking, to name a few. A top-tier customer communications provider like Venture Solutions handles all these special communications equally well.
Transactional checks, used for reimbursements or payouts, require all the security and design features of personal checks, as tax forms carry hard deadlines and require coordination with IRS reporting. A top-tier business communications services partner produces both without relying on outside partners.
Over the past twenty years of CCM digital transformation, the staying power of the paper document for high profile communications such as statements and invoices has not changed. Nonetheless, transactional documents in a digital format to accompany its physical counterpart have become a necessary part of business communication.
With ever-increasing mailing costs, many companies are incorporating marketing material into their transactional communication, sometimes as an accompanying document or as a targeted message on a statement or invoice.
Pre-Production Processing
Pre-production is comprised of input data processing, document page composition, and output file generation for all delivery channels including electronic. Given the quick turn times required of these business communications, the steps must be integrated and automated.
Omni-Channel Deployment
Driven by customer preference and government mandates, transactional document delivery channels include print & mail, email, mobile, and online presentment. Documents sent across all channels must be composed and delivered in full alignment with one another.
Content Management
Customers need communications that are understandable, relatable, and accommodating – businesses must have systems in place in ensure their clarity. A top tier business communication print and mail provider like Venture Solutions has solutions to achieve this goal.
Information Management
Customer communications rely on information to succeed, from real-time reports throughout production to post-production verification of SLAs. A top-tier business communications print and mail provider offers exceptional information management solutions.
Our business communications solutions are leading the cutting edge within the CCM industry. We continually invest in our technology, people, and solutions to create excellence for the next generation, particularly their digital components.
