EOBs and invoices are the most frequently and closely viewed transactional documents in healthcare. They are greatly enhanced by such services as e-pay, content management, and video communication.
These are customer communications with critical patient information, often mandated by regulators, which can be included as separate documents within an EOB or invoice mailing or sent individually. A top-tier printing partner provides the perfect matching and post-mailing verification services required for these documents.
Healthcare documents, particularly year-end ones, are sometimes mailed with highly specialized documents such as a reimbursement or payout check, or a tax form such as Form 1095. These communications require specialized production that complies with checking processing and IRS reporting requirements.
Even in our heavily digital era, physical welcome kits remain an essential part of healthcare customer communication. A top-tier printing partner will have the internal resources to provide sourcing, warehousing, assembly, and shipping services required for welcome kits.
With ever-increasing mailing costs, many companies have started incorporating some marketing material into their healthcare statement mailing, sometimes as an accompanying document or variable targeted messaging on the statement itself.
During the digital transformation of communication over the past twenty years, the staying power of the paper document for high profile communications has remained essential to every business. Documents in a digital format have become a necessary part of business communication even when a paper version is sent.
Pre-Production Processing
Pre-production is comprised of input data processing, page composition of healthcare documents, and output file generation for all delivery channels. As turn times required by statement production can be as quick as 24 hours, the steps must be fully integrated and automated.
Omni-Channel Deployment
Driven by customer preference and government mandates, healthcare invoice delivery, whether through print & mail, email, mobile, or online, is often paired with an e-pay option. The documents must be composed and delivered in full alignment across all the channels.
Information Management
Like any complex workflow, healthcare document production relies on information to be successful. This ranges from real-time status reports during production to post-production reporting verifying 100% fulfillment and Service Level Agreements.
Content Management
The purpose of healthcare transactional documents is to deliver communications that the customer can easily read and engage with. Customers need communications that are comprehensive, relatable, and accommodating, so businesses must have systems in place to ensure their clarity.
Our healthcare communication solutions are leading the cutting edge within the CCM industry. We continually invest in our technology, people, and solutions to create excellence for the next generation, particularly their digital components.
