Help your customers understand their communications with videos tailored to their individual needs. Personalized Video Communications™ walks customers through their critical documents and empowers them to make more informed decisions about their accounts. Reduce call volumes to your support teams by giving customers vital information in an easy-to-follow format, customized with relevant details for an even greater impact.
Combine the impact of a video with the relevance of personalization.
Offering an engaging option to navigate communications improves client experience and increases responses.
Self-service support for customers reduces call center volumes and operational costs for your business.
Customers who understand their account and what options they have are more likely to remain loyal.
Solidify your brand as experts in your industry who proactively communicate helpful information to customers.
Videos with personalized data offer an interactive solution for customers to understand their complex statements. Customizing each video with individual account information, makes abstract instructions actionable, even for customers whose accounts may involve unique features or possible complications.
Personalized Video Communications™ are sent directly to the customer and are available 24/7. Customers can view content that helps them understand their statements, account features, and any other individual marketing opportunities. Responsive video designs easily adjust between devices, so customers can watch their videos on the go.
Multi-lingual text and voice-over options let you craft dynamic communications to suit every segment of your customer base. Support education efforts for all customers—especially those who face more significant barriers to accessing help—with videos that allow them to understand clearly explained information through their preferred method and language.
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