Boost Engagement
Offering an engaging option to navigate communications improves client experience and increases CTA responses.
Cost Savings
Self-service support for customers reduces call center volumes and operational costs for your business.
Higher Retention
Customers who understand their account and what options they have are more likely to remain your customer.
Brand Recognition
Solidify your brand as experts in your industry who proactively communicate helpful information to customers.
Videos with personalized data offer an interactive solution for customers to fully understand their complicated statements. By customizing each video with their actual account information, you can offer a support resource that makes abstract instructions actionable, even for customers whose accounts may involve unique features or possible complications.
Personalized Video Communications™ are sent directly to the customer and are available to them 24/7. They can consume content that teaches them how to understand their statements, account features, and any other marketing opportunities that apply to them on their own time. Responsive video designs easily adjust between devices, so customers can even watch their videos on the go.
Multi-lingual text and voice-over options let you craft dynamic communications to suit every segment of your customer base. Support education efforts for all customers—especially those who face more significant barriers to accessing help—with videos that allow them to understand clearly explained information through their preferred method and language.
