Personalized Video Communications™ help your customers understand their statements and other complex documents using customizable videos that are tailored to their individual needs. Personalized video messages explain critical communications and empower customers to make more informed decisions about their accounts. Personalized Video Communications™ are the latest innovation in CCM, providing vital information to customers in an easy-to-follow format, customized with relevant details for an even greater impact.
Combine the impact of a video with the relevance of personalization.
Offering an engaging option to navigate communications improves client experience and increases responses.
Self-service support for customers reduces call center volumes and operational costs for your business.
Customers who understand their account and what options they have are more likely to remain loyal.
Solidify your brand as experts in your industry who proactively communicate helpful information to customers.
Multi-lingual text and voice-over options let you craft dynamic communications to suit every segment of your customer base. Support education efforts for all customers—especially those who face more significant barriers to accessing help—with videos that allow them to understand clearly explained information through their preferred method and language.
Personalized Video Communications™ are sent directly to the customer and are available 24/7. Customers can view content that helps them understand their statements and account updates. Personalized videos can even be used for marketing opportunities if the customer becomes eligible for additional services or products. Responsive video designs easily adjust between devices, so customers can watch their videos on the go.
Interactive video technology using personalized data makes it easier for customers to understand their complex statements. Customizing each video with individual account information through our personalized video software makes abstract instructions actionable, even for customers whose accounts may involve unique features or possible complications.
As a top-tier CCM solutions provider, Venture Solutions has all the tools you need to engage with your customers. Explore our other solutions and discover how else Venture Solutions can help you transform your customer communications.
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