Personalized Video Communications™

Help your customers understand their communications with videos tailored to their individual needs. Personalized Video Communications™ walks customers through their critical documents and empowers them to make more informed decisions about their accounts. Reduce call volumes to your support teams by giving customers vital information in an easy-to-follow format, customized with relevant details for an even greater impact.

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Personalized Details
Reference a customer's name, address, account information, and transactional details.
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Customized Messaging
Create cross-sell opportunities with custom marketing messages based on profile data.
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Visual Instructions
Illustrative learning cues teach customers how to understand their data and documents.
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Omni-Channel Compatible
QR codes and links give customers the choice of how to consume content.
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Tracking Reports
Track engagement at the campaign or individual level for full visibility and security.
Personalized Video Communications™
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Boost Engagement

Offering an engaging option to navigate communications improves client experience and increases responses.

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Cost Savings

Self-service support for customers reduces call center volumes and operational costs for your business.

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Higher Retention

Customers who understand their account and what options they have are more likely to remain loyal.

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Brand Recognition

Solidify your brand as experts in your industry who proactively communicate helpful information to customers.

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Self-Service Support That Reflects the Customer's Needs

Videos with personalized data offer an interactive solution for customers to  understand their complex statements.  Customizing each video with individual account information, makes abstract instructions actionable, even for customers whose accounts may involve unique features or possible complications.

Visual Account Information Available on Demand

Personalized Video Communications™ are sent directly to the customer and are available 24/7. Customers can view content that helps them understand their statements, account features, and any other individual marketing opportunities. Responsive video designs easily adjust between devices, so customers can watch their videos on the go.

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Consumer Literacy Made Accessible

Multi-lingual text and voice-over options let you craft dynamic communications to suit every segment of your customer base. Support education efforts for all customers—especially those who face more significant barriers to accessing help—with videos that allow them to understand clearly explained information through their preferred method and language.

Ready to make an impact with your communications?

Get Started