--- title: Omni-channel delivery has become a requirement for successful customer communications programs. It meets customers where they want to be met | Venture Solutions description: "Venture Solutions is the nation’s top provider of omni-channel delivery solutions for customer communication programs. It provides not only the delivery of communications but the content management, production, and post-delivery tracking that drives its success. It seamlessly integrates them to deliver high customer satisfaction along with exceptional risk and cost management." image: https://venturesolutions.com/hubfs/iStock-680359456bw300x175.png --- [![Venture Solutions Inc.](https://venturesolutions.com/hs-fs/hubfs/Venture-Solutions-Logo_HorizontalColor.png?width=1066&height=315&name=Venture-Solutions-Logo_HorizontalColor.png "Venture Solutions Inc.")](https://venturesolutions.com) - ** - [![Login](https://no-cache.hubspot.com/cta/default/8976252/18559a98-cc9b-4e09-80f4-4852036a4185.png)](https://cta-redirect.hubspot.com/cta/redirect/8976252/18559a98-cc9b-4e09-80f4-4852036a4185) - [![Request Demo](https://no-cache.hubspot.com/cta/default/8976252/4be58fb9-427a-41ce-8238-ba4756db3906.png)](https://cta-redirect.hubspot.com/cta/redirect/8976252/4be58fb9-427a-41ce-8238-ba4756db3906) # Omni-Channel Delivery for Customer Communications When document are available through any channel from a single source, those in the CCM industry refer to this approach as “omni-channel.” Today’s modern businesses require omni-channel solutions when communicating with customers, who often prefer their important documents to be available on several channels. No matter the stage of your business's current strategy, Venture Solutions has everything you need to elevate your communications. ## What Does Omni-Channel Delivery Cover? Customer communication documents include a wide range of types – invoices, statements, letters, tax forms, welcome kits and benefit explanations – each with their unique delivery challenges. A top-tier customer communications company such as Venture Solutions not only delivers documents through all the following channels, but also understands how a document is best presented in each one. ## Print and Mail This legacy channel of transactional communication is still in high demand due to customer preference and regulatory mandates; in fact, many younger customers raised on digital communication still prefer print and mail versions of critical communication, such as monthly mortgage statements or benefit explanations, along with a digital copy. ![Print and Mail](https://venturesolutions.com/hubfs/iStock-1367252890bwsq.png) ## Email In the early years of omni-channel delivery, many companies sent transactional documents as attachments or as extended text within the email body; due to modern security concerns, the best practice today uses email to alert and link to a document available online. A top-tier provider such as Venture Solutions has ISP relationships in place to prevent these emails from being flagged as spam. ![Email](https://venturesolutions.com/hubfs/iStock-1660570234.png) ## SMS Text While text doesn’t have the same capacity as email to include longer messages, texting a mobile phone is always more immediate and conspicuous. Though texts have stringent permission and op-out requirements that email doesn’t, a top-tier service provider has solutions that can manage compliance-related issues.  ![SMS Text](https://venturesolutions.com/hubfs/Communicate%20with%20All%20Customers%20Effectively.png) ## Online Viewing and Presentment Online viewing has replaced print & mail as the key delivery channel for transactional communication – it allows customers to digitally access to all their important documents, such as invoices and benefit explanations, side by side. A top-tier provider allows users to print documents, send them elsewhere via email or fax, and use e-pay invoice presentment. ![Online Viewing and Presentment](https://venturesolutions.com/hubfs/iStock-2198904836bwsq.png) ## Video Video communication relies on email and SMS text channels to notify and link customers to a personalized video. Cutting-edge digital solutions can create these dynamic video messages, improving customer experiences and increasing responses, as well as manage deployment and analytics.   ![Video](https://venturesolutions.com/hubfs/iStock-579162654PVC.png) ## The Key Services Aligned with Omni-Channel Delivery In customer communications, omni-channel delivery follows a lengthy workflow, which often must undergo quick production turn times. Given the highly sensitive customer data involved, this workflow requires flawless security and accuracy alongside high value expertise, planning, and execution. ![Pre-Production Processing ](https://venturesolutions.com/hubfs/icons_process.png) Pre-Production Processing  Pre-production is comprised of input data processing, page composition of the statement, and output file generation for all delivery channels. As turn times required by statement production can be as quick as 24 hours, the steps must be fully integrated and automated. ![Omni-Channel Deployment](https://venturesolutions.com/hubfs/icons_omni.png) Omni-Channel Deployment Driven by customer preference and government mandates, customer communication delivery channels include print & mail, email, mobile, and online presentment. They must be composed and delivered in full alignment with one another for a seamless, organized presentation. ![Information Management ](https://venturesolutions.com/hubfs/icons_info%20settings.png) Information Management Like any complex workflow, customer communication relies on information to succeed. This ranges from real-time status reports during production to post-production reporting verifying 100% fulfillment, successful omni-channel delivery, and Service Level Agreements. ![Content Management ](https://venturesolutions.com/hubfs/icons_content%20settings.png) Content Management  The purpose of a CCM enterprise is to deliver engaging communications that the customer can easily read. Customers need communications that are comprehensive, relatable, and accommodating, so businesses must have systems in place to ensure their clarity. ## We Are the Nation’s Leading Omni-Channel Delivery Provider Omni-channel delivery for highly regulated customer communications is a complex, high-value service. In addition to legacy print and mailing solutions, it needs many things to click simultaneously, including staff expertise, efficient content management, and service excellence, to make it all run together flawlessly. Better than any other CCM provider in the U.S., Venture Solutions combines all these elements to make omni-channel CCM programs successful. ##### Focus CCM production is at the heart of our business model. Our production infrastructure, technical solutions, and expertise don’t have to accommodate other services such as commercial print: we make decisions based on what optimizes your communication programs and nothing else. That translates into better cost management, higher efficiency for your workers, and a superior product for your customers. ##### Size & Stability For over sixty years, Venture Solutions has been among the largest and most successful customer communication-focused companies in the United States. As a part of Taylor Corporation, one of the largest full-service communication companies in the U.S., we’re able to continually invest in next generation solutions, particularly digital ones like integrated e-statements and online payment methods. ##### Customer Care No matter how automated CCM production becomes, there is always a need for human service: someone who is deeply knowledgeable about omni-channel delivery and related production services, and how they can succeed specifically for your business. Unlike some of our competitors, we assign service personnel dedicated to your account at no additional cost. ##### Risk Management There is unprecedented pressure from regulatory and consumer interests to ensure data remains secure, and that the right document is sent to the right person at the right time. We have invested heavily in our security, quality engineering, and business continuity infrastructure to meet these expectations and minimize security risks with any and all delivery channels. ## Our Omni-Channel Delivery Solutions Our omni-channel solutions are leading the cutting edge within the CCM industry. We continually invest in our technology, people, and solutions to create excellence for the next generation, particularly their digital components. [![Omni-Channel Deployment ](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Omni-Channel Deployment ](https://venturesolutions.com/solutions/omni-channel-delivery) [Today’s modern customers expect more: their personalized communications and data should flow seamlessly between print & mail, SMS, email, video, and online portals. We at Venture Solutions know how to consolidate your programs into one user-friendly platform, transforming what was once your business’s deadweight into its crown jewel. ](https://venturesolutions.com/solutions/omni-channel-delivery) [![Personalized Video Communications™](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Personalized Video Communications™ ](https://venturesolutions.com/solutions/personalized-video-communications) [The most important customer communications are often the most complicated, making it critical your customers can cut through the noise. Our Personalized Video Communications™ solution provides a dynamic, visual medium that allows your customers to easily engage with and react to important documents and information. ](https://venturesolutions.com/solutions/personalized-video-communications) [![Venture NSite™](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Venture NSite™ ](https://venturesolutions.com/solutions/nsite) [Our award-winning technology platform empowers your business to compose, edit, proof, and approve synchronized documents in real-time across multiple channels through one user-friendly interface. With role-based user access, simplified workflows, 24/7 visibility, iron-clad data storage, and secure deployment, it's a seamless CCM experience. ](https://venturesolutions.com/solutions/nsite) [![Venture Access™ ](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Venture Access™ ](https://venturesolutions.com/solutions/venture-access) [With over 813 million PDFs generated annually and 3.6k+ daily users, Venture Access™ is our proven online service portal for all your omni-channel customer communication needs. From piece-level content production and tracking to big picture analytics and workflow management, Venture Access™ gives you real-time transparency over your communications, all from a single source. ](https://venturesolutions.com/solutions/venture-access) [![Clear Communications™](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Clear Communications™ ](https://venturesolutions.com/solutions/clear) [To both maximize response rates and remain compliant with plain language mandates, you need solutions solely focused on document clarity and effectiveness. Venture Solutions’ Clear™ Communications Practice assesses your customer communications across all delivery channels, identifying content that can be better rephrased or graphically presented to improve document effectiveness. ](https://venturesolutions.com/solutions/clear) [![Venture Epay™](https://venturesolutions.com/hubfs/Neps%20Website%20Images/Icons/launch-icon-white_03.png) ###### Venture Epay™ ](https://venturesolutions.com/solutions/epay) [Most customer monthly bills are paid online, but payment portals are often complicated, outdated, or dysfunctional. Give your customers the simplified, secure portal they deserve with Venture ePay™. Our portal seamlessly integrates with your preexisting payment platforms, branded properties, and repositories to create an intuitive payment process for your transactional CCM needs. ](https://venturesolutions.com/solutions/epay) ## Learn how the best omni-channel delivery services team in the nation can help your business better connect with your customers. 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