The invoice is the bedrock of transactional communication with each industry using it to fulfill their unique revenue collection needs, whether it’s healthcare, insurance, financial services, or banking. It is the centerpiece of a company’s accounts receivable strategy.
Invoices are different from other transactional documents in that they’re paired with a payment. With invoice presentment becoming commonplace, often made available even when the invoice is printed and mailed, they require an e-pay option available at the time of presentment that the customer can easily interact with.
In an era of digital documents and regulatory reporting, invoices no longer stand by themselves – they're often presented and viewed with related documents such as statements, policies, confirmations, and collection letters. A top-tier provider has multi-channel solutions to make this interconnection automatic and safe.
As companies look to better control ever-escalating mailing costs, they have moved content historically associated with marketing into their transactional communication. They use letters, variable inline messages, and video in tandem with transactional communications to build stronger customer engagement and relationships
In some highly transactional industries, invoices are sometimes paired with a reimbursement or a payout check, or a tax form, particularly at year-end. These communications require specialized production that complies with checking processing and government reporting requirements.
Pre-Production Processing
Pre-production is comprised of input data processing, page composition of the invoice, and output file generation for all delivery channels. Given the quick production turn times companies require for their invoice programs, the steps must be fully integrated and automated.
Change Management
In transactional communication, changes to document content, layout, and variable data fields are constant, sometimes changing from month to month. In order for production workflows to maintain accuracy without sacrificing timeliness, these changes need to be implemented quickly, tested, and tracked for future reference.
Information Management
Like any complex workflow, invoice printing relies on information sharing to be successful. This information needs to first be organized in order to be properly utilized. This stage encompasses real-time status reports during production to post-production reporting that verifies 100% fulfillment and Service Level Agreements.
Content Management
The purpose of a successful transactional communication program is to deliver content that the customer can easily read and engage with. To accomplish that, part of the content creation process is solely designated to ensuring communications are understandable, relatable, and accommodating.
Whether you already have a multi-channel communication strategy or need help getting started, Venture Solutions offers comprehensive invoice print and mail solutions, focusing on digital transformation, personalization, cost management, operational automation, and customer experience.
