As the most frequently and closely viewed transactional document in the mortgage industry, statements are the bedrock of the customer relationship, covering payment due, payment history, account status, and relational communication.
Synonymous with residential mortgages, transactional documents always attracts great customer interest whether funds are owed or due. These statements often involve complex communication that can be aided by clear language and an explanatory video.
Mortgage print and mail relies on these two specialized documents, especially escrow reimbursement checks and tax forms such as Form 1098 for year-end processing. These communications require specialized production that complies with checking processing and IRS reporting requirements.
Mortgage monthly statements are different from many other industry statements in that they’re paired with a payment. With statement presentment becoming commonplace, often done even when the statement is printed and mailed, a monthly statement program today requires an interactive e-pay option be available for customers.
During the digital transformation of communication over the past twenty years, the staying power of the paper document for high profile communications such as statements has remained essential to every business. Statements in a digital format have become a necessary part of business communication.
With ever increasing mailing costs, many companies have started incorporating some marketing material into their statement mailing, sometimes as an accompanying document or a variable targeted messaging on the statement itself.
Pre-Production Processing
Pre-production is comprised of input data processing, page composition of mortgage documents, and output file generation for all delivery channels. As turn times required by statement production can be as quick as 24 hours, the steps must be fully integrated and automated.
Omni-Channel Deployment
Driven by customer preference and government mandates, delivery channels for critical mortgage communications, including print & mail, email, mobile, and online presentment, are often paired with an e-pay option. They must be composed and delivered in full alignment with one another.
Information Management
Like any complex workflow, mortgage print and mail production relies on information to be successful. This ranges from real-time status reports during production to post-production reporting verifying 100% fulfillment and Service Level Agreements.
Content
Management
The purpose of mortgage documents is to deliver communications that the customer can easily read and engage with. Customers need communications that are comprehensive, relatable, and accommodating, so businesses must have systems in place to ensure their clarity.
Our mortgage service solutions are leading the cutting edge within the CCM industry. We continually invest in our technology, people, and solutions to create excellence for the next generation, particularly their digital components.
